To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns are automatically granted in the case of wrong items received.
To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, you will have to return the product at your own cost. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All items are under warranty of breakage not due to misuse.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will send out a new one.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Returns and exchanges are accepted within seven (7) days of placing your order or three (3) days after receiving your package, which ever is longer.