Shipping FAQs

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
All orders placed before 2pm EST will be shipped out the same day. 

HOW LONG IS THE SHIPPING TIME?
Average shipping time is approximately 1-4 days. Our shipping facility is located in Atlanta, Georgia USA. 

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Emails will be sent out, if you can't find it, please check your spam folder and unblock us to make sure you receive further emails at a timely manner. 

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty if your product has not been shipped. All you need to do is send us an email at info@twoinoneshoulderpads.com with the subject line "CANCEL". If the item has already shipped, please email us and we will discuss the return process. 

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@twoinoneshoulderpads.com. If the address is wrong, we can try to correct this before products have been shipped. 

AM I REQUIRED TO PAY IMPORT TAX

Import Tax may be charged by the shipping company depending on where you are from. 

MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. Despite this, if a product arrives damaged due to mail service mistreatment.

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)