I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
Our warehouse is located in Europe. Shipping time to throughout Europe is 3-7 business days. To the rest of the world its about 10-21 business days.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty if your product has not been shipped. All you need to do is send us an email with the subject line "CANCEL". If the item has already shipped, please email us and we will discuss the return process.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org. If the address is wrong, we can correct this before products have been shipped.
AM I REQUIRED TO PAY IMPORT TAX
Import Tax may be charged by the shipping company depending on where you are from. We ship from Europe, so there are no import fees throughout Europe. However your country may require import fees. Be sure to understand your countries Import rules and limits. Customers are responsible for import fees
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, if a product arrives damaged due to mail service mistreatment.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)