Refund Policy 2025

Return / Refund Requests and Claims (updated 1/09/26)

  • To start a return, click here

  • Standard returns must be requested within 30 days of placing the order.

  • Claims for defects, missing items, or incorrect items must be submitted within 7 days of delivery.

Eligibility for Refunds

To qualify for a refund:

  • Items must be unworn, unused, unwashed, with tags, and in original packaging.

  • Proof of purchase / order number is required.

  • If the wrong item was shipped, the return is automatically approved and a prepaid return label will be issued.

Non-Returnable Items

  • Used, worn, or washed items are not eligible for return or refund.

  • Shipping costs are non-refundable once a product has shipped.

Price Adjustments & Post-Purchase Discounts

Prices are final at the time of purchase. 2in1 Shoulder Pads does not provide refunds, credits, partial refunds, or price adjustments if an item is later reduced in price, included in a promotion, or offered with a discount code. Promotional pricing applies only to qualifying orders placed during the promotional period and cannot be applied retroactively to previous purchases.

Items that have been worn, used, washed, altered, or otherwise show signs of use are not eligible for a discretionary return, exchange, store credit, or post-purchase price adjustment. This policy does not limit any separate rights that may apply to an approved warranty claim for a verified manufacturing defect under the applicable warranty policy.

Return Conditions

  • Returns will not be accepted if the request is made after the applicable window (30 days for standard returns, 7 days for defect/incorrect item claims).

  • Any return that arrives used, worn, or washed and is deemed un-returnable by our staff may be sent back to the customer at the customer’s expense. If the customer does not pay for return shipping, the item will be discarded or donated.

  • Customers are responsible for return shipping costs if the customer didn't opt into Checkout+, except when the wrong item was shipped. In those cases, a prepaid return label will be provided.

Return Address

2in1 Shoulder Pads
1345 Seaboard Industrial Blvd NW, Ste C3
Atlanta, GA 30318
United States

Refund Processing Time

You will be notified by email when your return is received and inspected. Refunds are typically completed within 2–3 weeks from the date you hand the package to the carrier. This includes transit to our facility (5–10 business days), inspection and processing (3–5 business days), and your bank completing the refund (2–5 business days).

Exchanges

  • To request an exchange, complete the Return/Exchange Form. Wait for approval before shipping the item.

  • Ship only the specific part that needs exchange. If exchanging a vest, return only the vest. If exchanging a shell, return only the shell. Remove back plates and accessories. Items sent that were not requested for exchange may not be returned.

  • Exchanges do not incur restocking fees.

  • Free basic outbound shipping for exchange shipments. Expedited outbound shipping is available at extra cost.

  • Allow up to 10 business days after arrival for inspection and shipment of the replacement.

Restocking Fees (standard returns only)

  • Youth Shoulder Pad Sets: $15

  • Youth Shells or Vests: $10

  • Adult Carbon Shoulder Pad Sets: $60

  • Adult Poly Sets: $30

  • Adult Vests: $20

  • Adult Poly Shells: $20

  • Adult Carbon Shells: $50

  • Back Plates: No fee

Restocking fees do not apply to exchanges.

Return Shipping Labels

Return shipping labels are provided only if the wrong item was shipped or the package arrived damaged. Products damaged or lost during return transit are the customer’s responsibility.